Return Policy

Kiki House of Beauty Digital Policy

We acknowledge and value the fact that your purchase of our products represents an investment. With this in mind, we've designed a return policy that aims to find the optimal equilibrium between flexibility and practicality. 

To return a product, please send an email to kikihouseofbeauty@gmail.com to notify us of your intent to return an item(s). Please include your name, the items you plan to return, and the reason for the return. We will refund all qualifying returns to your credit card or PayPal account within 7 days of receiving your return. Original shipping charges will not be refunded, unless the return is a result of our error, in which case we will send you a return label to print out and use.

We will gladly replace any defective or damaged item immediately, and, if necessary, will cover the cost of shipping the faulty product back to us. To do so, please email us at kikihouseofbeauty@gmail.com as soon as possible in the event you receive damaged or incorrect products.

Items that qualify for our 30-day return policy:

• Unused skin care,or makeup within 30 days of purchase
• Used skin care, or makeup for which we do not offer samples providing it's within the 30 days and less than 50% has been used. With the exception of pressed powder products such as eyeshadows or blushes and mascaras, and pencil products such as eyeliner or lipliner, due to the fact that we cannot make samples of these items. 

Items that are not returnable/refundable:

• Used skin care, or makeup for which we offer samples
• Sale or Clearance items
• Gift Cards

If you chose to return an item from an order that qualified for a promotion, such as a gift with purchase, a discount, or free shipping, the value of that promotion will be removed, causing a deduction in the refund amount. If returning an item that qualified you for a "gift with purchase" offer, you will need to return the promotional item as well, to avoid the value of the item being deducted from your refund.

For all returns we receive that exceed the 30 day limit, we reserve the right to deny a refund, to partially refund, or issue store credit, at our discretion. For that reason, we strongly encourage you to email us at kikihouseofbeauty@gmail.com before returning product for a refund, to make sure you are eligible. All Clearance Item sales are final. All products can be returned to the following address:

Kiki House of Beauty 
Attn: Returns
890 Hampshire Rd., Unit C
Westlake Village, CA 91361

Cancellations:
Once an order has been processed through our website, we are unable to cancel the order. Should you no longer wish to receive your order, please contact us at kikihouseofbeauty@gmail.com. Your order will be treated as a return, subject to the return policy stated above, including the potential delay in processing. If the order has not been shipped, we will also refund any shipping charges. If the order has been shipped, you will be responsible for the cost of returning the package to us, as with any return.